Refund policy

Online returns are handled on a case-by-case basis due to separate in-store and online systems.

We offer a 15-day return window from the date your order is received. During this time, eligible items may be exchanged or returned for store credit.

To qualify, items must be in their original condition—unworn, unused, with tags attached, and in original packaging. A receipt or proof of purchase is required.

To start a return, you can contact us at meg@minkymink.com. Please note that approved returns will need to be sent to the following address: 

Minky Mink
203 Glen Street
Glens Falls, New York 12801

If your return is accepted, we’ll provide instructions on how and where to send your package. Please note that customers are responsible for return shipping costs. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at meg@minkymink.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

We do not offer cash refunds. All approved returns received within 15 days will be issued as store credit or exchange only. Store credit may be applied to any purchase and expires after 90 days.

All beauty products, sale items, and pre-loved pieces are final sale.

Gift cards are non-refundable. If more than 15 business days have passed since we’ve approved your return, please contact us at meg@minkymink.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
The following items are not eligible for return:

  • Gift Cards

  • Sale or marked-down items

  • Beauty and personal care products

  • Pre-loved items

  • Custom or special-order pieces

  • Perishable goods (such as food, flowers, or plants)

  • Hazardous materials, flammable liquids, or gases

If you have any questions about a specific item, feel free to reach out to us at meg@minkymink.com.