FAQ

Whether you’re shopping with us in-store or online, we’re here to help. Below you’ll find answers to some of our most frequently asked questions. If you don’t see what you’re looking for, please reach out to us at meg@minkymink.com.

SHOPPING IN-STORE:

Where are you located?

We’re located in downtown Glens Falls at 203 Glen Street, Glens Falls, NY 12801.

What are your hours?

Our current hours are:

Tuesday–Saturday: 10 AM–6 PM
Sunday: 11 AM–4 PM
Monday: Closed

Can I put an item on hold?

Yes! Items may be placed on hold with your name & phone number.

Standard holds are held until the end of the business day. High-demand pieces may require a deposit to secure the hold.

Do you offer special orders?

If we’re out of your size, we may be able to place a special order depending on vendor availability. Special orders are not guaranteed and require full payment, including shipping, at the time of purchase.

All special orders are final sale.

GIFT CERTIFICATES & LOYALTY:

Do you sell gift certificates?

Yes! Gift certificates are available for purchase in-store and may currently be redeemed in-store only.

Gift certificates are not currently available for online purchase or redemption. We’re actively working toward a more seamless online experience.

If you’d like to use a gift certificate toward an online order, please contact us before placing your order & we’ll be happy to assist.

How does your loyalty program work?

Our loyalty program is currently available in-store only. You’ll earn 1 point for every $1 spent in-store when you enroll with your name, phone number & email.

Points can unlock exclusive rewards, discounts & early access to events and promotions.

At this time, points cannot be earned or redeemed online.

SHOPPING ONLINE:

Where do you ship?

We currently ship within the United States.

Need international shipping? We may be able to accommodate international orders on a case-by-case basis. Please contact meg@minkymink.com before placing your order. Additional shipping fees may apply.

How much is shipping?

We offer a $9 flat-rate shipping fee within the United States.

Orders over $200 qualify for free shipping.

How long does it take to ship my order?

We’re a small shop, but we work to get your order out as quickly as possible. Orders are typically shipped within 2–3 business days.

Orders are shipped via USPS Ground Advantage, and tracking information will be emailed to you once your order ships.

Where is my order?

Once your order ships, tracking information will be sent to the email address provided at checkout.

After your package has been shipped, USPS is the best point of contact for delivery updates or delays. If you have questions about your order before it ships, please contact us at meg@minkymink.com.

Do you offer returns or exchanges?

Yes. Our return & exchange policies vary slightly between in-store and online purchases.

For full details, please visit our Returns & Exchanges page.

PRE-LOVED:

Do you accept pre-loved items?

Not currently. We’re working on developing a more intentional system for incorporating customer pre-loved pieces into Minky Mink.

When we are accepting pre-loved items, they will be accepted in exchange for store credit only.

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FAQ